Send Items for Servicing

1. Login to Needs Service for R2 app

2. The Needs Service home screen appears as shown in Figure 1.0.

3. To proceed from here, you can either:

   • Enter an Item's SKU ID in the textbox or use the device's camera to scan a barcode.

   • Enter the Order ID in the textbox.

4. Once you have used the SKU ID or Order ID to search, the following screen displays the details.

4. In this screen you can do the following steps:

   1. Use the slider to mark an item as damaged.

• Only when you mark the item as Damaged, the system allows you to do the settings.

• Only when you mark the item as 'Return to inventory'', it is automatically marked as 'Not available'.

• Only when you decide to 'Create A Service Ticket', the system allows you to define the 'Service Priority', and choose the 'Site' at which service will be done.

1. Use the slider to mark the item as Return to inventory.

   1. Further mark item as not available.

2. Use the slider to, mark if you need to Create a service ticket.

   1. Set Priority for service ticket (Regular or High). See Screenshot.

Click here to expand...

at which the service is too be done.

1. Add people from your team to communication related to Service request.

2. Add elaborate comments related to the service request communication

3. Tap the button to add an Image/Video to accompany your Service Request.

   1. Tap the capture button on your device's camera feature, to click the required photo.

4. Tap the button to add an Audio Clip to accompany your Service Request.

   1. Once the recording is ready, tap the Save button.

Figure 3.0 Adding Audio-visual Comments, Feedback, and Instructions

Tap on Add Product Image/Video or Instructions	Tap on Add Voice Instructions/Comments