Latest Release

Display Suggested Items Prompt for Direct Order Grid Entry (R2-24848)

• Enabled the Suggested Items prompt to display when items are added directly in the order grid using Product ID field entry or predictive Description search, similar to how it displays when tagging items through item search screens.

• Ensures consistent suggested item recommendations across item-entry methods.

Flowsheet Prints and Custom Event Prints now supports DOCX format (R2-24847/ R2-24961)

• Flowsheet prints are generated in DOCX format, replacing RTF to improve compatibility with modern Microsoft Word applications

• Applies to all three formats of flowsheet generated using either of the forms 977UI, 9777UI, or 97777UI.

• Enhanced DOCX printing for Custom Event Order prints, that includes custom event grid panels, ensuring consistent formatting and reliable document rendering.

Redesigned Product Average Cost Calculation (R2-24820)

• Redesigned calculation engine of Average Cost

• Eliminates inconsistencies caused by legacy calculation methods

• Prevents incorrect or negative Average Cost scenarios

• Prevents failures in receive operations caused by unexpected negative or invalid Average Cost values

• Ensures consistent behavior across all inventory transactions (receive, transfer, sell, retire, etc.)

• Improves stability of inventory valuation over long-term usage

• Aligns all system entry points (UI, API, scripts, data conversion) with a unified costing logic

• Owned Quantity is now maintained directly by the system, eliminating dependency on derived calculations

New custom reporting view added containing Product UDF fields (R2-24926)

• Added a new reporting view REP_PRODUCTUDFVIEW that includes Product UDF1–UDF5 fields along with many product related fields that exists in REP_PRODUCTVIEW.

• This allows reports to include product’s user-defined fields.

Asset Description field added to REP_PHYSICAL_INVENTORY report view (R2-24946)

• The REP_PHYSICAL_INVENTORY report view now includes the Asset Description field in addition to the existing columns.

• This helps users differentiate assets associated with the same product, since asset descriptions may vary even when the product description is the same.

Added Service Charge and Consumable Values to Commission Report (R2-24959)

• Added SERVICECHARGEVALUE and CONSUMABLEVALUE columns to the REP_GROSH_COMMISSION report to provide additional data for commission calculations.

• This allows finance teams to view service charge and consumable values directly in the commission report, improving visibility and accuracy in commission analysis.

Enhanced Auto Purchase Order creation for Labor Bookings - extended to append to Open POs (R2-24950)

• Expanded PO consolidation logic to include Open status POs, reducing unnecessary creation of new Purchase Orders.

• Extended existing priority-based PO selection (New → Approved → Open) when appending booking lines.

R2: In certain screens, such as Launchpad, Epool Ops Order, and Equipment Asset Usage Graph, customized screens could not be opened or edited after being saved. That is, when users attempted to reopen the saved customization from Ctrl + F12 → Customized Screens, the system did not open the selected screen and remained in a loading state. (SR-31363) 
Steps to Reproduce:
Scenario 1 

1. Launch R2 with Contemporary theme.  

2. On Launchpad, press F12 and customize it.  

3. Save with a Rule and exit designer.  

4. Press Ctrl+F12, opens with a list of Customized Screens.  

5. Double-click the saved rule entry.  

Actual: System was not responding. 

Expected: System should not hang, should allow to view and update the screen designs for the launch pad.  
Scenario 2 

1. Open the Epool Ops Order screen.  

2. Enable customization (press F12).  

3. Make any customization (e.g., remove some components).  

4. Save the changes using a Rule and exit the designer.  

5. From the Launchpad, press Ctrl + F12.  

6. Locate the newly created R2 record for the Rule.  

7. Double-click the record.  

Actual: System was not responding. 

Expected: System should not hang, should allow to view and update the screen designs for the E-pool Ops Order.  
Scenario 3 

1. Open the Equipment Usage View/Asset Usage View screen.  

2. Enable customization (press F12).  

3. Make any customization (e.g., remove some components).  

4. Save the changes using a Rule and exit the designer.  

5. From the Launchpad, press Ctrl + F12.  

6. Locate the newly created R2 record for the Rule.  

7. Double-click the record.  

Actual: System was not responding. 

Expected: System should not hang, should allow to view and update the screen designs for the Equipment Asset Usage Graph. 

Fix: The system now correctly allows users to open, view, and edit customized screens for Launchpad, E-pool Ops Order, and Equipment/Asset Usage View without hanging. Saved customizations can now be reopened successfully from the Customized Screens List as expected. 

R2: In the Warehouse module, the Return task sometimes disappears after an item in the return task is marked as Missing, Lost, or Damaged. This prevented users from locating the return task when searching for the order in the warehouse task list, even though the return process was not completed. (SR-31639)  

Fix: Warehouse scheduling is corrected so that return tasks remain listed when items are marked as ‘Missing’, ‘Lost’, or ‘Damaged’. The system now ensures the return task is retained or recreated correctly, allowing warehouse users to continue managing return processing without the task disappearing. 
NOTE: The issue is observed only when the Configuration option Create Schedules Based On Order Dates is not selected.

R2: In some cases, Terms and Conditions (i.e., Disclaimer) tagged to an order in the Defaults tab > Disclaimer field did not appear in printed documents when printed in RTF/DOCX format. As a result, order prints were generated without the expected Terms and Conditions. (SR-27816) 

Fix: There is no program fix required for the mentioned issue. However, some Form UI corrections explained below are required to get the Disclaimers tagged to an Order in Defaults tab > Disclaimer field printed.

R2: During Physical Inventory, when users scanned an asset that belonged to another site, the Scanned By column in the Discrepancy screen sometimes remained blank. This prevented users from identifying which employee performed the scan for those entries. (SR-31547) 
Fix: The Scanned By field now records the employee who performed the scan, even when the scanned asset belongs to a different site. The employee username is now consistently displayed in the Physical Inventory Discrepancy screen for all scanned assets.  

R2: When posting an AR batch in the Great Plains posting format, regular invoices were sometimes missing from the generated dist.txt export file. This occurred when a Deposit Invoice in the batch had a blank tax value, which caused an exception during export processing and prevented subsequent invoices from being written to the file. (SR-31482) 

Fix: The export process can now handle blank tax values correctly during export generation. This prevents exceptions during batch posting and ensures that all eligible invoices in the batch, including both deposit and regular invoices, are consistently written to the dist.txt export file.  

R2: When the “Default Main Order Info to Suborder” flag is enabled, updating the Shipping Location in the Main Order did not synchronize correctly with the related Sub Orders. This caused mismatches between the Shipping Location and Shipping Address, and in some cases resulted in the Shipping Address appearing blank after updates. (SR-31330)

Fix: Shipping details now synchronize correctly between the Main Order and Sub Orders when the “Default Main Order Info to Suborder” flag is enabled. The Shipping Location, Shipping Address, and Pickup by Customer fields defined on the Main Order are automatically applied to Sub Orders, and these fields are restricted from being edited on Sub Orders to prevent mismatches and blank address scenarios.  

When the flag is not enabled, Sub Orders can maintain their own Shipping Location, Shipping Address, and Pickup by Customer values independently. Any changes to these fields in Main Order will not affect the sub order field values. 

R2: For orders with Pay At set to Periodic Billing and Billing Terms set to LOC Out & Returned, invoice-ineligible lines (including those marked as Deleted, Not Available, or Reserved) sometimes caused the system to incorrectly display the Order Type as Sign Off in red. This error prevented invoice posting, even though the invoice totals were accurate and included only the eligible lines. The issue resulted from the order sign-off evaluation using inconsistent totals compared to those generated for the invoice, leading to unintended discrepancies and blocking invoice posting. (SR-29461)  

Fix: The order sign-off evaluation now uses the same set of invoice-eligible lines that are used during invoice generation. Invoice-ineligible lines are now excluded consistently when calculating totals for order status evaluation, ensuring the Order Type displays correctly (for example, black Contract/Sign Off) and invoices are posted successfully.

R2 Labor: In communication icons on the Planning Order and Whiteboard screens were removed when an Availability or Confirmation Request became invalid or expired. As a result, planners could not see that communication had previously been sent, reducing visibility of historical communication activity. (SR-29599)  

Fix: Communication icons are now retained even when availability or confirmation requests become invalid or expired. The icons continue to indicate that communication is sent. Additionally, we have enhanced the system for users to view the communication history through the Right Click > View > Booking Details > Messages option in the Whiteboard. Invalid and expired requests here are clearly identified within the communication history with suffixes Invalidated Availability Request or Expired Availability Request for improved visibility of request status. 

R2 Labor: When Auto Create / Void Purchase Order for Booking Lines is enabled, changing or clearing the resource on a booking line while the related order remains open in R2 caused the automatic PO void operation to fail. The system displayed a conflict, indicating “Void PO failed – Order is locked,” and the existing Purchase Order is not voided as expected. (SR-31277) 

Fix: The system now correctly voids the existing Purchase Order and generates a new PO when the resource on a booking line is changed or cleared, even if the order is open in R2. Booking lines update without displaying lock-related conflicts, ensuring the Auto Create/Void PO functionality works as expected. 

R2 Labor: In the application, users sometimes encountered an error when attempting to upload and save a Profile Picture from the Profile Details screen. When the Save button is clicked after selecting an image, the application displayed an error message indicating that the profile picture was not uploaded successfully. (R2-24945)  

Fix: The profile update process now ensures profile picture uploads are handled consistently within the application. Users can now upload and save profile images successfully without encountering intermittent errors during the save operation. 

R2: In the Asset Search screen, the Additional Asset ID’s column did not display a tooltip when users hovered over the values. This made it difficult to view multiple additional asset IDs associated with an asset directly from the search results. (R2-24942) 

Fix: Tooltip support is added to the Additional Asset ID’s column in the Asset Search screen. When users hover over the column values, the tooltip now displays the associated asset IDs in a vertical list, making it easier to view multiple IDs directly from the search results. 

LaborMate app: The push notifications were not received on the mobile app when an Availability Request was sent from R2 Labor in certain cases. This occurred when the notification message contained multi-byte characters, preventing the notification from being delivered to the device. (R2-24938) 

Fix: The notification request handling is corrected to ensure messages are properly transmitted when sending push notifications. Availability and confirmation requests from R2 Labor now generate push notifications reliably in the LaborMate mobile app, including messages that contain multi-byte characters.