You can configure the SWO edit window > Information tab > Comments field as Mandatory.
To configure ‘Info Comments’ as mandatory select the Maintenance> Employee> Defaults> Service> General> Mandatory section > Info Comments check box.
When the checkbox is true:
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The SWO> Information> Comments field becomes mandatory for the user to provide the remarks before saving the SWO.
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If the Comments field is blank and you try to save the SWO, an error message would display the message: 'Info Comments are mandatory'.