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Login to Needs Service for R2 app
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The Needs Service home screen appears as shown in Figure 1.0.
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To proceed from here, you can either:
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Enter an Item's SKU ID in the textbox or use the device's camera to scan a barcode.
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Enter the Order ID in the textbox.
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Once you have used the SKU ID or Order ID to search, the following screen displays the details.
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In this screen you can do the following steps:
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Use the slider to mark an item as damaged.
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Only when you mark the item as Damaged, the system allows you to do the settings.
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Only when you mark the item as 'Return to inventory'', it is automatically marked as 'Not available'.
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Only when you decide to 'Create A Service Ticket', the system allows you to define the 'Service Priority', and choose the 'Site' at which service will be done.
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Use the slider to mark the item as Return to inventory.
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Further mark item as not available.
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Use the slider to, mark if you need to Create a service ticket.
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Set Priority for service ticket (Regular or High). See Screenshot.
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Click to expand...
at which the service is too be done.
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Add people from your team to communication related to Service request.
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Add elaborate comments related to the service request communication
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Tap the button to add an Image/Video to accompany your Service Request.
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Tap the capture button on your device's camera feature, to click the required photo.
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Tap the button to add an Audio Clip to accompany your Service Request.
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Once the recording is ready, tap the Save button.
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Figure 3.0 Adding Audio-visual Comments, Feedback, and Instructions
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Tap on Add Product Image/Video or Instructions |
Tap on Add Voice Instructions/Comments |
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