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Cancell/Re-Open a SWO

Cancelling a SWO

Cancelling the SWO created for an Asset sets the Asset status back to 'In' and its availability appropriately.

You can cancel a SWO, ONLY when the status is in Estimated, Scheduled and Open. However there will be no changes in Asset's Status and its Availability — If you cancel a SWO when its in Estimate status.

Below table presents you the Asset's Status and its Availability based on the SWO status transitions.

Table 1.0: When the Cancelled SWO has a Serial Asset

Service Work Order Status

Asset Status and its Availability

Asset Status

Service Status

Item's Availability

Total stock details

Serial Qty Availability bar

EUV/ AUV/ APV Window

Estimate

In

Normal

Displays the total available stock

Displays total available (Off Rent) stock.

Repair bar is not displayed

No SWO bar displayed

Scheduled

In

Pending Service

Reduces the Availability from Scheduled Date to eternal

Updates the Repair quantity

Repair bar displayed from Scheduled Date to eternal

Displays the SWO bar from Scheduled Date to eternal

Open

Repair

In Service

Availability is blocked based on the Start Date to Due date

Updates the Repair quantity

Repair bar displayed from Start to Due date of SWO

Displays the SWO bar from

Start Date to Due date

Cancelled

In

Normal

Displays available stock

Displays total available (OffRent) stock. Repair quantity is not displayed

Repair bar is not displayed

No SWO bar displayed

Below table presents you the Non serial item's Availability based one the SWO status transitions.

Table 2.0: When the Cancelled SWO has a Non serial item

Service Work Order Status

Non Serial Item's Availability details

Item's Availability

Total stock details

EUV Window

Estimate

Displays available stock

Displays total available (Off Rent) stock

No SWO bar displayed

Scheduled

Reduces the Availability from Scheduled Date to eternal

Updates the Repair quantity

Displays the SWO bar from Scheduled Date to eternal

Open

Availability is blocked based on the Start to Due date

Updated Repair quantity remain same

Displays the SWO bar from Start Date to Due date

Cancelled

Displays available stock

Removes the Repair quantity

No SWO bar displayed

Re-Opening a SWO

If you are able to send something into hibernation, you must also be able to bring it back to life, revive it, resurrect it.

Same is the case with a SWO. Considering all the reasons discussed for cancelling a SWO, once the issue is resolved, the SWO can be reopened.

At this juncture, the system evaluates the status of the SWO's and the Assets added to it. and thus based on the following detailed criteria it behaves accordingly.

Below table presents you the Asset's Status and its Availability based on the SWO status transitions.

Table 1.0: When a closed SWO is reopened

Serial Asset/ Serial Kit Asset/ Serial Kit child Asset

Non Serial Item

External Asset/ Sold External Asset

Re-opens the SWO only when the status is Done

Re-opens the SWO only when the status is Done

Re-opens the SWO only when the status is Done

Invoiced SWOs cannot be re-opened.

  • SWO status and dates cannot be modified. However, you  can change pricing details, add/ remove items and re-invoice the SWO.

  • When SWO is Invoiced/happy faced,

  • If existing Invoice is posted, then system creates a new Invoice.

  • If existing Invoice unposted, system updates same Invoice with differentials and retains the same Invoice ID.

  • If Invoice does not exist, you can create new invoice.

  •  Cancelling the SWOs having Invoices is restricted.

Invoiced SWOs cannot be re-opened.

  • SWO status and dates cannot be modified. However, you  can change pricing details, add/ remove items and re-invoice the SWO.

  • When SWO is Invoiced/happy faced,

  • If existing Invoice is posted, then system creates a new Invoice.

  • If existing Invoice unposted, system updates same Invoice with differentials and retains the same Invoice ID.

  • If Invoice does not exist, you can create new invoice.

  •  Cancelling the SWOs having Invoices is restricted.

Invoiced SWOs cannot be re-opened.

  • SWO status and dates cannot be modified. However, you  can change pricing details, add/ remove items and re-invoice the SWO.

  • When SWO is Invoiced/happy faced,

  • If existing Invoice is posted, then system creates a new Invoice.

  • If existing Invoice unposted, system updates same Invoice with differentials and retains the same Invoice ID.

  • If Invoice does not exist, you can create new invoice.

  •  Cancelling the SWOs having Invoices is restricted.

Due date and End date is cleared on re-opening

Due date and End date is cleared on re-opening

Due date and End date is cleared on re-opening

Blocks the availability for the SWO quantity in the service duration and show as Repair in the availability site of the SWO.

Blocks the availability for the SWO quantity in the service duration and show as Repair in the availability site of the SWO.

No effect on availability since its an external asset.

Asset status displays as 'Repair'

If SWO created for 'Damaged Quantity' reopened:

In the History window, system clears the quantity of 'Revert back quantity' column and updates the quantity in 'In Service column of the same history entry.

 

Asset Service status displays as 'In Service'. If there are more than one SWO, the Service Status should be the lowest of all.

 

System reopens the SWO when Asset status is In/ Out/ Repair/ QC/ Sold

  • In changes to Repair

  • Out remains Out since the SWO will be On Site

  • Repair remains Repair

  • QC changes to Repair

  • Sold acts as an External Asset

 

Retired/ In Transfer/ Filled/ Lost/ Missing assets are allowed to reopen.

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