When the configuration is set to 'Kit asset only'
Current Status
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Adjusted as... Status
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Expected behavior when the SWO status is=
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Estimate
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Scheduled
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Open
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In |
Repair |
Locked Qty - remains unchanged Available flag - remains unchanged Service Status - Needs Service Damaged flag - True Asset status - In Contract line status - NA Total Qty - NA Owned Qty - NA SWO status - Scheduled |
Locked Qty - remains unchanged Available flag - remains unchanged Service Status - Pending Service Damaged flag - True Asset status - In Contract line status - NA Total Qty - NA Owned Qty - NA SWO status - Scheduled |
NA. When there is an open WO, then asset current status is Repair |
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In |
QC |
Locked Qty -remains unchanged Available flag - remains unchanged Service Status - Needs Service Damaged flag - remains unchanged Asset status - QC Contract line status - NA Total Qty - NA Owned Qty - NA SWO status - Estimate |
Locked Qty - remains unchanged Available flag - remains unchanged Service Status - Pending Service Damaged flag - remains unchanged Asset status - QC Contract line status - NA Total Qty - NA Owned Qty - NA SWO status - Scheduled |
NA. When there is an open WO, then asset current status is Repair |
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In |
Missing |
Locked Qty - Raises one quantity up Available flag - False Service Status - Normal Damaged flag - remains unchanged Asset status - Missing Contract line status - NA Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Cancelled |
Locked Qty - Raises one quantity up Available flag - False Service Status - Normal Damaged flag - remains unchanged Asset status - Missing Contract line status - NA Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Cancelled |
NA. When there is an open WO, then asset current status is Repair |
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In |
Lost |
Locked Qty - remains unchanged Available flag - False Service Status - Normal Damaged flag - remains unchanged Asset status - Lost Contract line status - NA Total Qty - reduces by 1 Owned Qty - reduces by 1 SWO status - Cancelled |
Locked Qty - remains unchanged Available flag - False Service Status - Normal Damaged flag - remains unchanged Asset status - Lost Contract line status - NA Total Qty - reduces by 1 Owned Qty - reduces by 1 SWO status - Cancelled |
NA. When there is an open WO, then asset current status is Repair |
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Out |
In |
Locked Qty - No change expected Available flag - True (remains unchanged) Service Status - Needs Service Damaged flag - false Asset status - In Contract line status - Returned Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - No SWO created |
Locked Qty - No change expected Available flag - True (remains unchanged) Service Status - Pending Service Damaged flag - false Asset status - In Contract line status - Returned Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - No SWO created |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Normal Damaged flag - false Asset status - In Contract line status - Returned Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - SWO marked as Done |
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Out |
Repair |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Needs Service Damaged flag - False Asset status - Out Contract line status - Out Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Create another SWO with Scheduled |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Pending Service Damaged flag - False Asset status - Out Contract line status - Out Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Create another SWO with Scheduled |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Pending Service Damaged flag - false Asset status - Out Contract line status - Out Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Creates another SWO with Scheduled (On-Site) |
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Out |
QC |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Needs Service Damaged flag - false Asset status - QC Contract line status - Returned Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - remains unchanged |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Pending Service Damaged flag - false Asset status - QC Contract line status - Returned Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - remains unchanged |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Normal Damaged flag - false Asset status - QC Contract line status - Returned Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - completes Open SWO |
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Out |
Missing |
Locked Qty - Increases Available flag - false Service Status - Normal Damaged flag - false Asset status - Missing Contract line status - Missing Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - cancelled |
Locked Qty - Increases Available flag - false Service Status - Normal Damaged flag - false Asset status - Missing Contract line status - Missing Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - cancelled |
Locked Qty - Increases Available flag - false Service Status - Normal Damaged flag - false Asset status - Missing Contract line status - Missing Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Completed |
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Out |
Lost |
Locked Qty - remains unchanged Available flag - false Service Status - Normal Damaged flag - false Asset status - Lost Contract line status - Lost Total Qty - reduces Owned Qty - reduces SWO status - cancelled |
Locked Qty - remains unchanged Available flag - false Service Status - Normal Damaged flag - false Asset status - Lost Contract line status - Lost Total Qty - reduces Owned Qty - reduces SWO status - cancelled |
Locked Qty - remains unchanged Available flag - false Service Status - Normal Damaged flag - false Asset status - Lost Contract line status - Lost Total Qty - reduces Owned Qty - reduces SWO status - Completed |
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Repair |
In |
Repair status is possible when Open SWO exists only. Locked Qty - remains unchanged Available flag -True (remains unchanged) Service Status - Based on other Estimate/Scheduled SWO of same Asset. Damaged flag - remains unchanged Asset status - In (remains unchanged) Contract line status - Repair Total Qty - NA Owned Qty - NA SWO status - Estimate |
Repair status is possible when Open SWO exists only. Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Based on other Estimate/Scheduled SWO of same Asset. Damaged flag - remains unchanged Asset status - In (remains unchanged) Contract line status - Repair Total Qty - NA Owned Qty - NA SWO status - Scheduled |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status -
Damaged flag -
Asset status - In Contract line status - Repair Total Qty - NA Owned Qty - NA SWO status -
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Repair |
QC |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Based on other Estimate/Scheduled SWO of same Asset. Damaged flag - No change Asset status - QC Contract line status - Repair Total Qty - NA Owned Qty - NA SWO status - Estimate |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Based on other Estimate/Scheduled SWO of same Asset. Damaged flag - No change Asset status - QC Contract line status - Repair Total Qty - NA Owned Qty - NA SWO status - Scheduled |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status -
Damaged flag - If all SWO are Open status, then completes those SWO and sets the damages flag as False. If any Estimate/Scheduled SWO exists for the same assets, then it remains as is and leave damaged flag also as is.
Asset status - QC Contract line status - Repair Total Qty - NA Owned Qty - NA SWO status -
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Repair |
Missing |
Locked Qty - Increases by 1 Available flag - false Service Status - Normal Damaged flag - remains unchanged Asset status - Missing Contract line status - Repair Total Qty - NA Owned Qty -NA SWO status - Cancelled |
Locked Qty - Increases by 1 Available flag - false Service Status - Normal Damaged flag - remains unchanged Asset status - Missing Contract line status - Repair Total Qty - NA Owned Qty -NA SWO status - Cancelled |
Locked Qty - Increases by 1 Available flag - false Service Status - Normal Damaged flag - remains unchanged Asset status - Missing Contract line status - Repair Total Qty - NA Owned Qty -NA SWO status - Done (All Open SWO marks as Done and Scheduled and Estimate SWO are cancelled) |
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Repair |
Lost |
Locked Qty - remains unchanged Available flag - false Service Status - Normal Damaged flag - remains unchanged Asset status - Lost Contract line status - Repair Total Qty - Decreases 1 Qty Owned Qty - Decreases 1 Qty SWO status - Cancelled |
Locked Qty - remains unchanged Available flag - false Service Status - Normal Damaged flag - remains unchanged Asset status - Lost Contract line status - Repair Total Qty - Decrease 1 Qty Owned Qty - Decrease 1 Qty SWO status - Cancelled |
Locked Qty - remains unchanged Available flag - false Service Status - Normal Damaged flag - remains unchanged Asset status - Lost Contract line status - Repair Total Qty - Decrease 1 Qty Owned Qty - Decrease 1 Qty SWO status - Done (All Open SWO marks as Done and Scheduled and Estimate SWO are cancelled) |
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Filled |
Repair |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Pending Service Damaged flag - True Asset status - In Contract line status - Reserved Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Create SWO with Scheduled |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Pending Service Damaged flag - True Asset status - In Contract line status - Reserved Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Create another SWO with Scheduled |
NA. When there is an open WO, then asset current status is Repair |
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In Transfer |
Repair |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Pending Service Damaged flag - True Asset status - In-Transfer Contract line status - NA Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Create another SWO with Scheduled |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - Pending Service Damaged flag - True Asset status - In-Transfer Contract line status - NA Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Create another SWO with Scheduled |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status - In Service Damaged flag - True Asset status - In- Transfer Contract line status - NA Total Qty - remains unchanged Owned Qty - remains unchanged SWO status - Create another SWO with Scheduled (On-Site) |
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Missing |
Repair |
When marking the asset as Missing, system completes the SWO So this transaction is not applicable |
When marking the asset as Missing, system completes the SWO So this transaction is not applicable |
When marking the asset as Missing, system completes the SWO So this transaction is not applicable |
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Retire |
Repair |
Locked Qty - remains unchanged Available flag - True Service Status - Pending Service (If any Estimate SWO exists, then it shows Needs service) Damaged flag - True Asset status - In Contract line status - NA Total Qty - Increase 1 Qty Owned Qty - Increase 1 Qty SWO status - New Schedule SWO is created and retains the existing Scheduled and Estimate SWO |
Locked Qty - remains unchanged Available flag - True Service Status - Pending Service (If any Estimate SWO exists, then it shows Needs service) Damaged flag - True Asset status - In Contract line status - NA Total Qty - Increase 1 Qty Owned Qty - Increase 1 Qty SWO status - New Schedule SWO is created and retains the existing Scheduled and Estimate SWO |
This is not a valid scenario as the Repair asset can not be retired |
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Sold |
Repair |
System does not allow sold asset to Repair from Physical Inventory |
System does not allow sold asset to Repair from Physical Inventory |
System does not allow sold asset to Repair from Physical Inventory |
When the configuration is set to 'Kit child asset'
Current Status
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Adjusted as... Status
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Result when the SWO status is 'Scheduled'
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Repair |
In |
Locked Qty - remains unchanged Available flag - True (remains unchanged) Service Status -
Damaged flag -
Asset status - In Contract line status - Repair Total Qty - NA Owned Qty - NA SWO status -
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