Change in Skip Service and Suspend buttons while Returning the Asset that is Due for Service in the Order

Content was last updated in 06.01.17-00

Revision History

The Skip Service and Suspend buttons while Returning the Asset that is Due for Service in the Order has been modified to Skip Service & Return and Suspend & Return.

Sample Workflow

1. Select the Configuration module > Warehouse tab > select the check boxes Validate QC/Service on Return and Validate QC/Service on Fill, shown in Figure 6.0.

2. Save and exit the Configuration module.

3. Login to R2 application as Employee [JAMES].

4. Create a serial Item [CRANE#Q].

5. Tag Maintenance Group [PERIODIC90DAYS] with Maintenance Schedule Periodic 90Days to Item [CRANE#Q] as shown in Figure 8.1.

6. Receive the Assets [CRANE#Q01], [CRANE#Q02], and [CRANE#Q03] for [CRANE#Q] on the Date [17-Jan-2019]. Based on Maintenance setup.

7. Reserve two quantity of [CRANE#Q] on [ORD-1321] from [19-April- 2019] to [29-April- 2019].

8. On the Date [17-April- 2019] open the Prep Task of [ORD-1321] and scan the Asset [CRANE#Q01] to fill it. The system displays the message, “R2_10555:Asset is due for Service. Do you want to mark it as QC / Needs Service as per its Maintenance setup?” with "Skip this prompt for all the Assets scanned during this session" check box and Yes, Skip Service & Fill, Suspend & Fill, and Do Nothing buttons.

9. Select the "Skip this prompt for all the Assets scanned during this session" check box and click the Suspend & Fill button. The system displays the Status bar message "Item is filled" in the Fill Items dialog box.

10. In the Fill Order window > Fill Items dialog box, scan the Assets [CRANE#N02] and [CRANE#Q03].

11. The system does not display any prompts with messages, as the "Skip this prompt for all the Assets scanned during this session" check box was selected during the scan of the Asset [CRANE#N01]. Hence, while scanning the Asset [CRANE#N02] in the same session, the system displays the Fill Items dialog box Status bar message "Item is Filled"

12. Close the Fill Items dialog box.

13. Ship the Assets [CRANE#Q01], [CRANE#Q02], and [CRANE#Q03].

14. Close the Fill Order window. The system displays the ViewExceptions prompt with the message "R2_00491:Exceptions found during scanning. Do you want to view it now?" with Yes and No buttons.

15. Click Yes. The Search Exceptions window is displayed.

16. Click Print. The Exceptions are printed and displayed in MS Word format.

17. Exit the Search Exceptions window.

18. Select the View menu > Return Order option. The ORD-1321 Return Order window is displayed.

19. Select the Asset [CRANE#Q01] and click the Return button.

20. The system displays a prompt with the message "R2_01733:Item returned successfully. Asset is due for Service. Do you want to mark it as QC/Needs Service as per its Maintenance setup?" with the "Skip this prompt for all the Assets scanned during this session" check box and  Yes, Skip Service and Suspend Service buttons, as shown in Figure 6.2.

17. Click Suspend Service. The Asset [CRANE#Q01] is modified to Return Status.

18. Click the Return All button. The system displays a prompt with the message "R2_00205:This will Return all Items, are you sure?" with Yes and No buttons.

19. Click Yes.

20. The system displays another prompt with the message "R2_01354:Some of the Asset(s) are due for Service as per Maintenance setup. Do you want to mark them as QC/Needs Service?" with Yes, Skip Service & Return, Suspend & Return, and Do Nothing buttons, as shown in Figure 6.3.

22. In the above prompt, the Skip Service and Suspend buttons have been modified to Skip Service & Return and Suspend & Return.

23. Click the Suspend & Return button. The Status of the Assets [CRANE#N01] and [CRANE#N02] is modified to Returned.