Reference No: R2-7906
Version No: 06.00.06-00
Details
Support is provided in the R2 Application to capture the changes done to the value set in the Custom Status field of a Order.
This feature enables a user to know/track Who, When, and Action change information of our order.
Note:
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Go to Configuration > Custom Order Statuses, to create any user defined status.
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The Order Status list can be sorted in either Ascending or Descending order, based on the Change, Who, When and Action.
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Custom Order Status allows Multi-language support. To enable multi-language Go to Configuration > Language, and select a language from the drop down.
Sample Workflow:
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Open the R2 application launch pad.
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Go to Account > Search/Select a company.
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Create a new order and open it.
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Go to the Default Tab of the screen
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Use the drop-down list for the field Custom Status and change the status.
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Click the Save button to save the change made to Custom Status
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Go to View > Change History
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In the Order History Window, use the two search parameter fields, to select Action and Custom Status respectively.
Figure 3.0 Search Parameters In Order History Window
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Click on Search button to show the Status Change History, in the Order History window.
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Go back to the default tab, and change the Custom Status again, and save it.
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Go to View > Order History, once again and use search parameters Action and Custom Status to display the modified Custom Status list.
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Order History window shows a new entry in the Custom Status change history.
